Job Description
Representative - Customer Service
Location:
Cheraw, SC, US, 29520
Job Requisition ID: 43264
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
**Your Key Responsibilities**
+ Execute order fulfillment processes for an assigned customer group or an assigned group of products.
+ Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
+ Provide explanations and solutions to customers to ensure customer satisfaction.
+ Coordinate with other departments and external providers to implement corrective actions.
+ Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
Location:
Cheraw, SC, US, 29520
Job Requisition ID: 43264
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
**Your Key Responsibilities**
+ Execute order fulfillment processes for an assigned customer group or an assigned group of products.
+ Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
+ Provide explanations and solutions to customers to ensure customer satisfaction.
+ Coordinate with other departments and external providers to implement corrective actions.
+ Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.