💼 Full-Time Position

Requirements Lead - Rak

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R2 Alliance
📍 ras al khaymah, ras al khaymah, United-Arab-Emirates
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Location
ras al khaymah, United-Arab-Emirates
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Posted
June 13, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Requirements Lead – CRM / Portal (Salesforce)

Role Summary

The Requirements Lead will translate redesigned business processes into build-ready CRM and portal requirements, supporting a Salesforce-based implementation within a government entity. The Req Lead will lead requirements workshops, produce BRDs, and define workflow, routing, SLA, and reporting requirements to support implementation readiness.

This is a hybrid role based in Ras Al Khaimah, with a structured on‑site presence during the initial phase and reduced on‑ requirements thereafter. The consulting firms Middle Eastern HQ is on Yas Island in Abu Dhabi.

Key Responsibilities
  • Translate redesigned processes into build-ready Salesforce CRM and portal requirements
  • Lead requirements workshops with business and technology stakeholders
  • Produce BRDs and structured functional requirements documentation
  • Define case routing, SLA logic, workflow rules...