Job Description
**Description**
**The Business**
The Individual Marketplace (IM) within Benefits Delivery & Administration supports call center–driven health insurance operations, including Medicare, ancillary products, and funding processes. The IM Triage team plays a critical role in stabilizing operations by coordinating responses to security, operational, and systemic incidents across multiple platforms, systems, and teams.
**The Role**
The Incident Response & Triage Analyst serves as a central coordination point for incident intake, triage, and recovery across the Individual Marketplace. This role combines heavy triage responsibility, incident command, and project management capabilities to translate user‑reported problems into actionable work for technical and operational teams. The analyst routinely leads incident calls, aligns diverse stakeholders with differing priorities, and communicates impact, risk, and progress to leadership using clear, business‑relevant metrics....
**The Business**
The Individual Marketplace (IM) within Benefits Delivery & Administration supports call center–driven health insurance operations, including Medicare, ancillary products, and funding processes. The IM Triage team plays a critical role in stabilizing operations by coordinating responses to security, operational, and systemic incidents across multiple platforms, systems, and teams.
**The Role**
The Incident Response & Triage Analyst serves as a central coordination point for incident intake, triage, and recovery across the Individual Marketplace. This role combines heavy triage responsibility, incident command, and project management capabilities to translate user‑reported problems into actionable work for technical and operational teams. The analyst routinely leads incident calls, aligns diverse stakeholders with differing priorities, and communicates impact, risk, and progress to leadership using clear, business‑relevant metrics....