Job Description
Job Summary
The Voice of the Customer (VOC) Analytics division of Concentrix is expanding and is looking for talented, analytical individuals with a strong client orientation. We are a vibrant team and we welcome candidates who will help us drive growth for our clients and the VOC business.
Survey Design and Project Management
* Develops survey instruments, leveraging established materials and custom enhancements
* Performs quality control functions, ensuring minimal/no errors
* Effectively manages projects through all phases, including initial launch
* Collaborates effectively with project team members across functions
Client Servicing
* Monitors and communicates status (quality, timing, budget) of survey research programs to clients and internal stakeholders through all phases
* Provides support to more senior team members on complex programs <...