Job Description
Role Summary: Responsible for leading teams of Research Analysts and Executives while overseeing data quality and process automation. The role focuses on setting priorities, maintaining high data accuracy, and implementing Generative AI and NLP solutions to drive operational efficiency.
Key Responsibilities
Team Leadership & Data Quality Management
Manage two or more teams of Research Analysts/Executives, setting KPIs and holding members accountable to work schedules.
Establish and enforce operating standards for data coding and sentiment quality to ensure client specifications are met.
Conduct data volume monitoring and relevancy reviews to minimize data irrelevance.
Identify training needs and lead recruitment for new team members.
Automation & Process Innovation
Implement process automat...