Job Description
Reservation Agent (Luxury 5-star Hotel)
Job Description
We are partnering with a prestigious luxury hospitality group to recruit professional and service-oriented Reservation Agents to join a high-standard hotel operation.
This role is ideal for hospitality professionals who are passionate about delivering refined service, understand 5-star standards, and take pride in creating memorable guest experiences.
Key Responsibilities
Handle incoming room inquiries via telephone and email, utilizing sophisticated selling techniques to convert inquiries into confirmed bookings while maximizing Average Daily Rate (ADR).
Maintain a deep understanding of daily room availability, seasonal rate structures, and promotional packages to provide accurate information and optimize hotel occupancy.