Job Description
Job Description
- Manage all individual and group reservation requests through phone, email, and online channels in a timely, professional, and brand-aligned manner,
- Ensure all reservations are accurately created, updated, and maintained in the system with complete guest profiles, preferences, and special requests,
- Maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel services,
- Demonstrate strong product and brand knowledge to effectively upsell and cross-sell in line with revenue objectives,
- Work closely with Front Office, Sales, and Revenue Management teams to optimize inventory utilization and maximize revenue opportunities,
- Adhere strictly to company policies and procedures regarding payments, cancellations, amendments, and data protection,
- Anticipate guest needs and personalize reservations to deliver a bespoke luxury experience,
- Handle VIP, corporate, and special request rese...