Job Description
Job Description
We are seeking a highly organized and customer-focused Reservations Executive to join our team. As a key member of our reservations department, you will be responsible for managing hotel bookings, providing exceptional customer service, and maximizing occupancy rates.
Process individual and group reservations accurately and efficiently using hotel reservation systemsBuild and maintain strong relationships with clients, travel agents, and internal departmentsProvide outstanding customer service through various communication channels (phone, email, and in-person)Implement effective selling strategies to optimize occupancy rates and revenueGenerate and distribute rooming lists, confirmations, and other reservation-related documentsCollaborate with other departments to ensure seamless guest experiencesMonitor and manage reservation releases, cancellations, and modificationsStay updated on hote...