Job Description
Job Description
What you will be doing/ Key Responsibilities
- Ensure correct documentation is received for all payment details.
- Process and input reservations following hotel reservations policy.
- Liaise with conference and events to accept/decline group room requests.
- Manage cancellations, pick up and release dates.
- Ensure the charges for the released rooms are communicated to the client and processed.
- Manage all group billing issues and resolve and account disputes and liaise with Managers on account enquiries and disputes.
- Take personal responsibility to ensure that all enquiries are addressed.
- Ensure stop sells on room types, market segments and/or rate levels are enforced when appropriate.
- Coordinate group reservations ensuring contract rates are loaded correctly into reservations to maximise efficiency and eliminate revenue rebates.
- Maintain a positive selling approach to...