Reservations Agent

We are seeking an experienced Reservations Agent to join the team at Mövenpick Hotel Auckland. This role is responsible for managing a high volume of reservations and guest enquiries, requiring strong attention to detail, prior experience in hotel systems, and the ability to work efficiently in a fast-paced environment.

• Accurately process and manage individual and group reservations using Opera Cloud and RESAWEB, ensuring all booking details meet brand and operational standards
• Respond to guest enquiries in person, via phone, and email, providing accurate information and exceptional service throughout their stay
• Liaise with internal departments (Sales, Revenue, Front Office) to ensure seamless execution of reservations, reception duties, and group movements
• Coordinate and manage corporate and group bookings, including quoting, contracting, rooming lists, and amendments within agreed timelines
• Maintain and audit...