Job Description
At Lucia Marbella , part of the world-renowned Nikki Beach Hospitality Group , we are looking for more than a booking clerk; we are seeking a service ambassador. As a Reservation Agent , you will serve as the first point of contact for guests planning their escape to our beachfront paradise. You’ll handle requests across phone, email, and social media, ensuring every guest feels cared for from their initial inquiry to their final visit.
Your Mission: Service Excellence & Precision
Your primary goal involves handling reservation requests across various channels with grace and precision. Therefore, you will act as an ambassador of service excellence—informing, assisting, and upselling to ensure an elevated guest experience. Specifically, you will serve as a vital link between the guest and our internal departments like Marketing, Sales, and the Hostess team.
Your Key Responsibilities :
- Multi-Channel Management : ...