Job Description
Position SummaryHandle hotel and spa reservations via phone, email, GDS, and online channels with accuracy and warmth. Answer incoming calls professionally and efficiently, including routing, transferring, and taking detailed messages. Maintain clear communication with all departments regarding arrivals, departures, groups, and special requests. Stay up to date on all property details including room types, rates, amenities, spa services, restaurant offerings, and special events. Provide personalized recommendations and upsell services to enhance the guest experience and drive...
From answering calls to coordinating details across departments, the Reservations Agent ensures every guest feels informed, cared for, and excited to experience The Standard way of life. This role blends service, sales, and organization, with a strong focus on maximizing occupancy and revenue while delivering a seamless booking experience.
Key Responsibilities