Job Description
Overview
The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.
Responsibilities
Answer all incoming calls promptly, in an attentive, courteous and efficient manner.Answer guest inquiries about hotel services, facilities and hours of operation.Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.Enter reservations into the computer according to standard operating procedures.Communicate and work closely with the Sales Department concerning group bookings.Maintain availability calendar and communicate all relevant ...