Reservations and Sales Hospitality

A Reservations and Sales Coordinator at a lodge is responsible for managing accommodation bookings, driving sales, maximizing occupancy, maintaining guest relationships, and ensuring an exceptional guest experience from enquiry to arrival. The role combines reservations administration, customer service, and sales functions.

Key Duties and Responsibilities

Reservations Management

• Handle all accommodation enquiries via telephone, email, websites, and travel agents.


• Process new bookings, amendments, cancellations, and special requests.


• Maintain accurate reservation records on the Property Management System (PMS).


• Monitor room availability, occupancy levels, and booking trends.


• Prepare quotations, confirmations, invoices, and booking documentation.


• Coordinate guest arrivals, transfers, activities, and special requirements.

Sales and Revenue Generat...