Job Description
SUMMARY:
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ABOUT POSITION:
A dynamic hospitality group is seeking an experienced and driven Reservations Team Lead to oversee a central reservations team. This role is ideal for a detail-oriented individual who thrives in a fast-paced environment and is passionate about delivering seamless guest experiences while driving revenue growth.
POSITION INFO:REQUIREMENT:
* RSA ID and legal residence essential
* Minimum 6 years’ experience in a reservations department or travel/tourism call centre
* Proven experience as a Senior Reservations Consultant or Team Lead
* Strong leadership and team management skills
* Excellent computer skills (MS Office, Excel, PowerPoint)
* PMS knowledge (eRES, Nebula, Opera, Apex, CRM systems) advantageous
* Strong organisational and time management skills
* Excellent verbal and written English ...