Job Description
Job Number:
Job Category: Rooms & Guest Services Operations
Location: Bvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, 72223
Schedule: Full Time
Located Remotely? N
Position Type: Non-Management
Position Summary
- Respond to guest requests for special arrangements or services such as transportation, reservations, dry cleaning, etc.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize and provide information to guests about the property and surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions or concerns.
- Contact appropriate individual or department to resolve guest call, request or problem.
- Review shift logs and document pertinent information in log...