Job Description
The Residences Manager reports to the Hotel Manager and is responsible for the overall operations of the Raffles Residences including Resident Services Owner Relations Housekeeping Engineering Coordination Security liaison and all resident-facing touchpoints. The role includes supervising the residential team managing day-to-day operations and maintaining the highest standards of luxury service and brand consistency. The Residences Manager ensures residents and owners receive an exceptional personalized experience while coordinating closely with the Hotel Manager and other hotel departments.
Key Roles & Responsibilies
- Plan direct and oversee all residential operations to achieve objectives in Resident Satisfaction service excellence asset upkeep brand consistency and operational performance.
- Support the annual budgeting process for the Residences and ensure all operational expenses are within the guidelines set by Accor and Raffles.
- Man...