Job Description
Resident Experience Manager (Build to Rent) – Birmingham
Are you passionate about delivering exceptional customer experiences and building strong communities?
A leading global Real Estate consultancy is looking for a Resident Experience Manager to join the on-site team at a brand-new, luxury Build-to-Rent development in Birmingham.
In this key leadership role, you’ll work alongside the General Manager to lead a team and create a first-class resident journey from the moment someone steps through the door until the day they leave.
What you’ll be doing:
- Leading front-of-house operations and delivering outstanding resident service
- Welcoming new residents, managing move‑ins/move‑outs, and conducting welcome tours
- Handling resident enquiries, feedback, and maintenance requests with a solutions‑focused mindset
- Organising engaging resident events and building strong community connections
- Bui...