Job Description
The KTS Group are seeking an experienced Resident Liaison Officer/Tenant Liaison Officer/Neighbourhood Office to support occupied residential re-cladding, façade remediation, and external refurbishment projects.
This is a dedicated site-based role on one assigned project, acting as the key link between residents, client representatives, and site teams throughout the delivery of works.
The Role
You will be responsible for:
* Acting as the primary point of contact for residents throughout the project
* Carrying out resident consultations before works commence
* Explaining programmes, access requirements, timelines, and potential disruption
* Providing regular project updates and communication to residents
* Coordinating access appointments with tenants, leaseholders, and resident representatives
* Managing resident enquiries, concerns, and complaints professionally
* Maintaining accurate records of commun...
This is a dedicated site-based role on one assigned project, acting as the key link between residents, client representatives, and site teams throughout the delivery of works.
The Role
You will be responsible for:
* Acting as the primary point of contact for residents throughout the project
* Carrying out resident consultations before works commence
* Explaining programmes, access requirements, timelines, and potential disruption
* Providing regular project updates and communication to residents
* Coordinating access appointments with tenants, leaseholders, and resident representatives
* Managing resident enquiries, concerns, and complaints professionally
* Maintaining accurate records of commun...