Job Description
Job Summary
Reporting to the Operations Manager, you will lead the Front of House Team to deliver efficient, consistent service in fast-paced restaurants and cafes, supporting team members and ensuring smooth daily operations.
Responsibilities
- Manage daily restaurant operations, including cleanliness, organization, and staffing to ensure smooth service delivery
- Perform opening, mid, and closing shift duties to maintain operational standards
- Lead guest relations and execute guest recovery strategies to enhance customer satisfaction
- Set and model exceptional guest service standards for all front-of-house staff
- Monitor and evaluate staff performance, holding team members accountable to company guidelines
- Recommend hiring and termination decisions to management based on staff performance and operational needs
- Coach, develop, and discipline front-of-house employees through ongoing feedback and...