Job Description
Operations Management & Service Excellence
- Manage daily outlet operations, ensuring efficient table turnover, excellent service quality and customer engagement.
- Implement and enforce SOPs for table/room setup, cleanliness. F&B service and equipment maintenance.
- Monitor guest satisfaction, address customer feedback and continuously improve service delivery.
- Implement strategies to drive repeat business and customer loyalty.
- Work with the marketing team to create targeted promotions, VIP programs and dining packages for returning customers.
- Identify high-value customers, corporate clients and event organizers to build long‑term relationships.
- Optimize room occupancy and maximize revenue through pricing strategies, happy hour promotions and spselling of F&B services.
- Recruit, train and manage ...