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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- 1. Operations Management
- Oversee daily front-of-house and back-of-house operations
- Ensure smooth service flow and customer satisfaction
- Maintain cleanliness, hygiene, and safety standards
- Ensure compliance with local health and food safety regulations
- 2. Staff Management
- Recruit, train, and supervise restaurant staff
- Prepare duty rosters and manage manpower planning
- Monitor staff performance and conduct performance reviews
- Handle staff disciplinary matters when necessary
- 3. Customer Service
- Ensure excellent customer service at all times
- Address customer complaints promptly and professionally
- Build positive relationships with regular customers
- 4. Financial Management
- Monitor sales performance and control operating costs
- Manage inventory, ordering, and stock control
- Review daily sales reports and cash reconciliation
- Work...