Job Description
Key Responsibilities
- Operations: Coordinate daily shift coverage, oversee table turnover, and streamline processes to ensure seamless service.
- Team Leadership: Recruit, train, schedule, and evaluate staff. Handle team conflicts and maintain a positive workplace culture.
- Financial & Cost Control: Monitor daily sales, manage budgets, track inventory, and optimize expenses (such as food waste and labor costs).
- Customer Experience: Greet guests, handle feedback or complaints with conflict resolution, and proactively build patron loyalty.
- Compliance: Enforce food safety standards, health regulations, and operational policies.