Job Description
Role Summary
We are seeking a passionate and service-driven restaurant supervisor to elevate the overall guest experience and lead front‑of‑house service excellence. This full‑time, on‑site role is responsible for designing, implementing, and continuously improving service standards while managing and developing a multicultural service team. Japanese language proficiency is mandatory for this position.
Key Responsibilities
- Design, standardise, and continuously improve service operations, including service flow and guest journey
- Adapt and implement Japanese hospitality within the local cultural context
- Monitor service quality through guest feedback, reviews, and on‑site observations, driving continuous improvement
- Deliver personalised service tailored to individual guest needs and preferences
- Manage VIP and repeat guests, building strong and lasting relationships
- Oversee complaint handling ...