Job Description
Job Description Job Description
Front of House (FOH) Shift Supervisor - Café Con LechePosition Summary
The Front of House (FOH) Shift Supervisor at Café Con Leche is a working leader responsible for overseeing front-of-house operations during assigned shifts while upholding the brand's hospitality standards, culture, and service excellence. This role serves as the on shift point person, ensuring smooth service, team accountability, and an elevated guest experience rooted in warmth, consistency, and pride.
Key Responsibilities Guest Experience & Brand Standards
- Lead by example by delivering genuine, high energy hospitality aligned with Café Con Leche's culture and values
- Ensure every guest feels welcomed, appreciated, and taken care of from entry to exit
- Address guest concerns immediately and professionally, escalating when necessary
- Maintain Café Con Leche service standards, presentation, and atmosphere at all times
- Monitor dini...