Job Description
Job Description
We are hiring Customer Service Representatives for a Retail Account to assist customers with inquiries, complaints, and support related to products, orders, or store policies. You will ensure excellent service while helping customers shop, resolve issues, and navigate retail offerings.
Key Responsibilities:
Handle inbound retail customer inquiries via phone, chat, or email
Assist customers with product information, orders, returns, exchanges, and promotions
Provide professional and efficient solutions to customer concerns
Document interactions and transactions accurately in the system
Escalate complex issues to supervisors when necessary
Meet quality, productivity, and customer satisfaction standards
We are hiring Customer Service Representatives for a Retail Account to assist customers with inquiries, complaints, and support related to products, orders, or store policies. You will ensure excellent service while helping customers shop, resolve issues, and navigate retail offerings.
Key Responsibilities:
Handle inbound retail customer inquiries via phone, chat, or email
Assist customers with product information, orders, returns, exchanges, and promotions
Provide professional and efficient solutions to customer concerns
Document interactions and transactions accurately in the system
Escalate complex issues to supervisors when necessary
Meet quality, productivity, and customer satisfaction standards