Job Description
POSITION SUMMARY JOB SUMMARY
- He/She reports directly to the Retail Manager.
- The role is to administer the Retail Department in its daily operations.
- Responsible for retail operations, associate management, and executing job functions in line with all hotel requirements and procedures.
- Assisting Retail Manager to execute all festive season food and beverage offerings, including but not limited to: Chinese New Year, Rice Dumplings/Dragon Boat Festival, Mooncake/Mid-Autumn Festival, Thanksgiving, and Christmas.
- To liaise with other departments in order to support retail operations.
- Guided by the Retail Manager to manage online, third‑party, off‑site platforms, and other channels to maximize sales performance.
- Able to conduct and attend guests’ complaints and suggest resolutions.
- To respond to guest enquiries or concerns ...