Job Description
People
- To effectively recruit, induct, lead, manage, train and develop Retail crew
- To ensure all retail staff agree to procedures and standards
- To ensure the effective management of all retail staff and adequate staffing levels
- To give support to staff so they have the opportunity to develop their skills in the role
- To ensure that all performance issues, and other issues within the shop, are addressed in an appropriate and timely manner
- To uphold the reputation of Qiji by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers, colleagues and vendors
- Strategise workforce for service excellence
- To effectively communicate with retail operations manager and retail staff, cascading information as relevant
- To promote a customer care approach within the retail business, investigating complaints
- To grow sales prof...