Job Description
Job Description
We are looking for an IT Retail Coordinator, EMEA to ensure the delivery, quality, and continuous improvement of IT services provided to internal users.
In this role, you will act as a key orchestrator between users, IT teams, and external service providers, ensuring that services meet expectations in terms of performance, availability, and quality.
You will play a central role in coordinating service delivery, monitoring performance, and driving continuous improvement initiatives.
Your Main Missions:
Service Delivery & Coordination
- Coordinate and oversee IT services across your scope, ensuring alignment with defined Service Level Agreements (SLAs).
- Act as the main point of contact between users, IT teams, and external providers.
- Ensure smooth deployment and operation of IT services.
Service Performance & Continuous Improveme...