Job Description
A staffing solutions firm is seeking a BPO Real Time Analyst to manage real-time monitoring, staffing, and reporting processes onsite in Cebu City. Candidates should have a minimum of 2 years' experience as a Real-Time Analyst, proficiency in Excel, and knowledge of tools like IEX/Verint or Genesys. This role involves monitoring call volumes, adjusting schedules, and generating performance reports to enhance operational efficiency.
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