Job Description
The Retail Sales Operations Manager is responsible for the end-to-end operational execution of retail channel—ensuring accurate order processing, on-time fulfillment, and retailer compliance across major accounts. This role bridges sales and supply chain operations, owning EDI management, third-party logistics relationships, and retailer performance reporting.
Essential Functions and Impact Areas
Order Operations & EDI Management
- Manage end-to-end order receipt, processing, and execution via EDI for all retail accounts—ensuring order accuracy and on-time entry across every PO cycle.
- Monitor the EDI platform daily to catch and resolve transmission errors; escalate technical issues with appropriate urgency and partner with internal systems resources when needed.
- Coordinate order cuts when inventory constraints require it—communicating with brokers, managing order change follow-th...