Job Description
Retail Team Lead — M-KOPA Gauteng
We are looking for a Retail Team Lead to oversee operations, drive customer service standards, lead retail training, and manage the people and processes that keep our retail channel performing across South Africa.
What the Work Actually Looks Like
The breadth of this role is genuine. You will review service centre performance data, conduct stock audits, coordinate shop renovations, run training sessions, resolve Freshdesk ticket escalations, and prepare performance reports.
You will monitor performance across service centres, stock points, and depots, work with cross‑functional teams to resolve customer issues quickly, and ensure standard compliance.
Stock management includes supervising controllers, overseeing inventory tracking, implementing procedures, conducting audits, and coordinating with supply chain for timely replenishment.
Shop management covers brand execution, permits, look‑and‑feel...