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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Retail Workforce Planning & Management Specialist
Responsibilities
- Analyse historical footfall data, marketing calendars, and seasonal trends to generate accurate short‑term and long‑term customer traffic forecasts for every store in the network.
- Oversee the generation of 4‑week rolling staff schedules, ensuring optimal coverage during peak hours while adhering to labour laws and internal policies.
- Conduct long‑range scenario planning to determine headcount requirements for the Annual Operating Plan (AOP), advising on hiring needs or redistribution of staff across regions.
- Monitor real‑time adherence to schedules and make immediate adjustments (e.g., redeploying staff) in response to unexpected surges in traffic or staff absenteeism.
- Serve as the functional owner of the Workforce Management system (e.g., Verint, NICE), managing system configuration, user access, and the integrity of rostering logic.
- Analyse overt...