Job Description
Job Opportunity: Retention Customer Support Assistant – German Speaker (M/F/X)
Location: Portugal (Remote – with occasional office visits)
Industry: Telecommunications
Are you fluent in German and English? Do you have a knack for sales and a passion for turning a no into a yes? We have the perfect opportunity for you!
If you're a natural problem-solver who loves helping people, come challenge yourself and grow professionally in a prestigious industry. Bring your talent and apply now!
Your Responsibilities:
As a Retention Specialist, your primary goal is to turn customer challenges into loyalty and prevent customer churn. You will be the voice of a top-tier Swiss telecom brand:
- Preventing Customer Churn: Identify the core reasons why customers want to cancel and offer tailored solutions to keep them.
- Addressing Concerns: Handle customer complaints, service issues, and billing inquiries with empathy and profess...