Retention Marketing Analyst Role

Optimize customer retention strategies with American Express as a Retention Marketing Analyst. Play a critical role in driving loyalty and enhancing the customer servicing experience across the International Card Services team.
You will collaborate closely with various stakeholders, such as Global Servicing and marketing teams, to implement effective retention strategies. Your expertise will be instrumental in analyzing customer data, developing actionable insights, and managing processes that elevate Cardmember interactions. Create and present detailed reports that influence retention efforts and improve service delivery.
Key Responsibilities:
• Oversee retention channel strategies and monitor trends
• Collaborate with internal teams on execution and improvements
• Analyze customer data to inform marketing strategies
• Present analysis findings to team leaders effectively
• Prepare and interpret monthly indicator reports
Requirements:
• Business or Marketing...