Job Description
We are looking for a data-driven Retention Operations Executive to support customer retention projects across digital and print and digital channels. This role maximizes subscriber lifetime value, reduces churn, and strengthens audience engagement within a publishing environment.
You will support the retention team across all News and Wealth US brands, including growing our recurring revenue stream with a focus on digital subscriptions and online ordering.
What You’ll Do
- Plan and build retention marketing campaigns across direct mail and email channels.
- Manage production and deployment of renewal notices, expire/reinstatement campaigns, and loyalty communications.
- Collaborate with internal and external creative teams to develop messaging and offers.
- Oversee campaign calendars to ensure and accurate delivery of all retention efforts.
- Segment subscriber databases to target audiences based on behavior, demograph...