Job Description
Retention Specialist (Remote, Contractor)
We're DTC Vikings - a fast-scaling Nordic-owned ecommerce group in natural wellness and beauty.
- Norse Organics: Natural acne solutions and wellness rituals
- Primal Viking: Men's natural vitality supplements
- Arctic Goddess: Premium hormonal health and beauty for women
We've built a powerful acquisition engine. Now we need someone to own everything that happens after the first purchase - and squeeze every dollar of lifetime value out of our customer base.
This isn't an email marketing role. This is a strategic, data-driven, cross-functional IC who project-manages the entire post-purchase experience: offers, upsells, cross-sells, subscriptions, website optimization, and retention strategy - coordinating with our email team, dev team, and marketing to execute.
What You'll Own- The full post-purchase customer journey across 4 DTC brands
- On-site ret...