Job Description
Position: Retention Specialist
Job Type: Permanent Full-Time, Remote
Job Location: Remote
Work Schedule: There are openings in multiple shifts: 8:00am-4:00pm; 9:00am-5:00pm; or 12:00pm-8:00pm - all postings are EST with working days of Monday - Friday, averaging 40 hours/week
Compensation: $18.90 CAD/hourly
The Big Picture: The longer the relationship lasts, the stronger it becomes!
Retention is about creating lasting relationships that go beyond the initial interaction. It’s not just about keeping clients, it's about continuously adding value, understanding their needs, and consistently exceeding expectations. On a daily basis, you will serve as the primary and secondary point of contact for our clients, your proactive attitude, strong organizational skills, and problem-solving abilities will ensure that all solutions are delivered efficiently and with a personalized touch. By focusin...