Job Description
Duties & Responsibilities
Accountabilities:
- Client service delivery and quality
- Follow procedures and cooperate with peers and leader for best possible service delivery - Compliance and Risk Management
- Defined legal, statutory and regulatory compliance is maintained at the required standards
- Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary - Financial Management
- Contribute to cost savings within the department to assist with financial goals and targets - Operating Model
- Engage with clients to ensure swift resolution of queries and provide required customer service
- Provide specific, factual and correct progress or feedback to all stakeholders
- Take ownership of all queries, pre-asses...