Returns & Refunds Operations Specialist

A dynamic e-commerce company in Metro Manila is seeking a Return and Refund Operations Specialist. This role involves managing the entire return and refund process to ensure operational efficiency and a seamless customer experience. Candidates should possess a bachelor's degree and 1-3 years of e-commerce operations experience, alongside strong analytical and problem-solving skills. Key responsibilities include analyzing operational metrics, collaborating with various teams, and ensuring compliance with service level agreements. This position offers a chance to improve processes in a fast-paced environment.
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