Job Description
Purpose
The Revenue Specialist I serves as the first point of contact for customer billing issues and past due balances. They work to ensure timely repayment plans are made and collection efforts are handled correctly to minimize revenue loss. The role focuses on monitoring and resolving past due balances, ensuring new customers are set up correctly for billing purposes, and researching billing and payment inquiries as needed.
Essential Duties & Responsibilities
- Perform collection duties associated with outstanding balances and delinquent accounts.
- Respond to incoming calls and e-mails in multiple systems.
- Keep detailed notes on customer accounts to ensure continued follow up for account resolution.
- Meet KPI standards as per company procedures.
- Coordinate, either directly or through collaboration with other departments, responses to questions and complaints regarding invoicing.
- Escalate advanced c...