Job Description
-Job description**Role purpose**- Coordinate and manage projects related to the credit card lifecycle (acquisition, usage, renewal, retention)- Support the execution of larger-scale initiatives, including digital enhancements, engagement campaigns, and risk process improvements- Implement company policies and contribute to the achievement of functional and regulatory objectives.
- Monitor the quality and efficiency of task and services, ensuring regular process reviews and controls are in place.
- Identify and escalate issues that impact product performances, operational risk, or customers experience.
- Communicate technical or sensitive information effectively across various levels of stakeholders- Adhere to established policies and procedures within the team and broader organization- Support change management initiatives related to credit card products and escalate any risk or concerns as needed.
**Main activities**- Analyse key performance indicators (KPIs) across...