Job Description
Salt is looking to hire a Customer Service Specialist (Risk & Compliance) for a 12‑month renewable contract role in Singapore.
Description- Sensitive Inquiry Management: Act as the first point of contact for sensitive user requests related to data privacy (GDPR, CCPA), account security, and other compliance matters.
- Legal & Compliance Coordination: Manage and respond to legal inquiries and information requests in close collaboration with the legal team, ensuring all actions are compliant.
- Request Handling: Handle general and special user requests, user platform requests and suggestions for product features, requests that exceed the scope of standard support categories, or requests involving high complexity.
- Process Improvement: Develop and refine internal processes for handling sensitive issues to improve response efficiency and reduce risk.
- Excellent written and verbal communication skills in both...