💼 Full-Time Position

RMA Specialist - S2

🏢
Fortinet
📍 Bengaluru, Karnataka, India
📍
Location
Bengaluru, India
📅
Posted
June 02, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Key Responsibilities: 

  • Being the focal point for the TAT (turn-around-time) of all reverse logistics in relation to Fortinet End users.
  • Meet Fortinet SLA and apply policy standards
  • Ensure phone support service
  • Process both manual and automated RMA-related orders.
  • Attend to all emails and enquiries on RMA-related issues.
  • Follow up on any RMA escalation and report to management.
  • Participate in the Physical Inventory process by investigating and solving inventory discrepancies
  • Participate in the RMA process and performance enhancement.
  • Verifies and corrects RMA discrepancies in the systems.
  • Manages internal and external RMA escalations.
  • Follow up on internal inventory transfer to remote RMA depots upon stock shortage. 
  • Coordinate with internal teams on RMA trends and level 1 Failure analysis request form internal and external stakeholders.
  • Maintains internal RMA websites curren...