Job Description
*Position Summary* The Crash Data Analytics & Outreach plan development Co-op will transform existing/new summary crash reports in Service Now into clear, actionable insights that drive Law enforcement agency (LEA) outreach and demonstrate measurable improvement in data quality. Working in ServiceNow, IMPACT, and complementary reporting tools, you will map existing reports, expose gaps, build dashboards, and design a proactive trigger based communication cadence to relevant audiences that helps police departments submit high quality crash reports in a timely fashion. *Duties and Responsibilities* * Collaborate with crash team and IT to develop a detailed understanding of current state in terms of reports, emails, audiences, communication cadence and criteria with LEAs. * Document pain points and challenges and any unmet needs. * Gap analysis and recommendations for future state. * Build relevant actionable dashboards/newsletters for audiences (e.g. LEA chief, traffic records) showing k...