Job Description
Job Description
As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems. You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.
Reports to:
Local Service Manager / Head of Services North America
Responsibilities and Objectives:
Field Service & Customer Support
- Provide on-site repair, troubleshooting, maintenance, and programming support
- Diagnose robotic systems and resolve issues efficiently
- Restore system operation and ensure customer satisfaction
- Support commissioning and emergency interventions
Remote Support & Hotline
- Provide technical support via phone and email
- Manage customer hotline requ...