Job Description
Patrique Mercier Recruitment FR is excited to present an exceptional opportunity for a Romanian Player Support Specialist based in Sofia, with fully paid relocation. This role is ideal for individuals passionate about gaming and dedicated to delivering outstanding support to players. As a Player Support Specialist, you will assist Romanian-speaking players, ensuring they receive prompt and effective assistance to enhance their gaming experience.
Responsibilities
- Provide high-quality support to Romanian-speaking players through multiple channels such as email, chat, and support tickets.
- Resolve account-related issues, including login problems, account recovery, payments, and inquiries.
- Maintain accurate records of customer interactions and issues within the support ticketing system.
- Communicate clearly with players about game policies, procedures, and updates.
- Collaborate with cross-functional teams to escalate and resolve c...