Job Description
Job Description:
Managing KUL ROO Inbox by analyzing the request and ensure on-time response to all enquiries
Segregate task between Good receipt Blockages (GRB), Repair Order Blockages (ROB) and Loan Order (LO) activity and highlight for urgent request
Revise repair Order based on customer needs such as amend Part Number, Serial Number, reason of removal, Ageing data for Time Controlled Item
Send daily reminder to Warehouse on open task under KULROO responsibility:
GRB Unit Pending WHS to RF
SUS unit Pending RO creation
SUS unit pending RF Serviceable
Resolving Abnormal Situations
Daily Extraction on Abnormal Topic based on CASTOR and segregate task between GRB & ROB Scope