Job Description
Responsibilities
- Clean and prepare guest rooms/serviced apartments and public areas, including making beds, dusting, vacuuming, sanitising, and restocking amenities.
- Maintain overall cleanliness of hotel/ serviced apartment, including corridors, carpets, service lift landings, furnitures, pantries, and other common areas.
- Restock and organize housekeeping trolley and supplies.
- Handle guest requests promptly and courteously, including collecting/returning room service trays, delivering amenities, and managing guest laundry and linen.
- Report maintenance issues, room discrepancies, safety hazards, and lost & found items promptly according to standard operating procedures.
- Ensure proper handling of master key during sign-in and sign-out to maintain security.
- Perform periodic deep-cleaning (e.g. curtain changes, high dusting, stainless steel polishing, carpet shampooing) and special projects (e.g. stock-tak...