Job Description
What You'll Be Doing
✔ Oversee all operational departments with a strong focus on Rooms Division
✔ Lead, mentor, and develop departmental teams to deliver world-class service
✔ Manage staffing, performance, and employee engagement initiatives
✔ Drive guest satisfaction through proactive guest liaison and service recovery
✔ Prepare and manage strategic budgets, forecasting, and cost controls
✔ Monitor operational efficiencies and implement continuous improvements
✔ Ensure the highest standards of luxury hospitality are consistently maintained
✔ Collaborate with senior management to achieve business objectives and revenue targets
What We're Looking For
✅ Minimum 3 years' experience in an Operations Manager role within a 5-star hotel environment
✅ Strong Rooms Division background essential
✅ Proven staff management and leadership abilities
✅ Experience with strategic budgeting, forecasting, and ...